Data & Privacy Policy

1. Who We Are

Anchorpin Watch Studio
14 Parliament Street, Harrogate HG1 2QZ, England
Email: [email protected] | Phone: +44 1423 735 482

2. Scope

This notice explains how we process personal information when you contact us, visit our website, or book a repair. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. Data We Collect

Contact details (name, email address, phone number).
Repair information (brand, model, serial number if present, service notes, photos of condition).
Billing records required for accounting and tax compliance.
Communications sent by email or submitted via our website form.

4. How We Use Data

We use your data to provide services you request, manage bookings, issue estimates and invoices, update you on progress, and keep lawful accounts. We do not sell, lease, or trade personal information.

5. Lawful Bases

Contract — to perform and manage the repair you have requested.
Legal obligation — to retain financial records for HMRC.
Consent — for optional communications (e.g., a newsletter if introduced).
Legitimate interests — to improve workflow, maintain workshop security, and respond to enquiries.

6. Retention

Repair records and related personal data are kept for up to 7 years to meet legal and accounting requirements. Images and emails are reviewed annually and removed when no longer needed.

7. Security

Data is stored on password-protected systems with restricted access. Backups are encrypted. Paper records are held in locked cabinets on site. We do not transfer data outside the UK or EEA unless appropriate safeguards are in place.

8. Your Rights

You can request access, rectification, erasure, restriction, or portability, and may object to processing where applicable. To exercise a right, contact [email protected]. We reply within one month as required by law.

9. Cookies and Analytics

We use essential cookies and a lightweight first-party analytics tool that records anonymous visit counts and durations. No profiling or targeted advertising occurs. See the Cookie Choices page for details.

10. Third-Party Processors

Trusted service providers (for payments, accounting, or IT maintenance) may process limited data under written terms and confidentiality obligations. They act only on our instructions.

11. Children

Our services are not directed at children under 16. If you believe a minor has submitted data, please contact us to remove it.

12. Changes

We may update this policy to reflect operational or legal changes. The latest version appears here with a revision date.

Last updated: October 2025

Contact (Privacy):
Anchorpin Watch Studio, 14 Parliament Street, Harrogate HG1 2QZ, England
[email protected] | +44 1423 735 482